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HOW TO INSTALL

Before leaving negative feedback (1 star) on Google Play, please read the installation guide. If you have any questions or need further assistance, we are here to help!
support@persona-wf.com
If you are stuck in the payment loop, try disconnecting and reconnecting your watch to your phone. Alternatively, put your watch in airplane mode for a few minutes, then turn airplane mode off and try again.
In any case, don't worry. You will only be charged once, even if you are asked to pay a second time.
There are 3 methods for installing the watch face.
METHOD 1
SUPPORT APPLICATION
›  Make sure the watch is properly connected to the phone.
›  Open our support application on your phone (it comes with the watch face).
  • Text Hover
›  Tap the INSTALL WATCH FACE button on your phone and check your watch.
  • Text Hover
›  After a few minutes, the watch face will be transferred to your watch.
›  Press and hold the watch, swipe left, tap ADD WATCH FACE, and select the watch face to activate it.
  • Text Hover
METHOD 2
PLAY STORE APPLICATION
›  Open the Google Play application on your phone.
›  Tap the triangle and open the drop-down menu to select the target device.
›  Tap the INSTALL button on your phone and check your watch.
  • Text Hover
›  After a few minutes, the watch face will be transferred to your watch.
›  Press and hold the watch, swipe left, tap ADD WATCH FACE, and select the watch face to activate it.
  • Text Hover
METHOD 3
PLAY STORE WEBSITE
›  Open the watch face link in a web browser on your PC or Mac.
›  Click Install on more devices and select your watch from the list of available devices.
  • Text Hover
›  After a few minutes, the watch face will be transferred to your watch.
›  Press and hold the watch, swipe left, tap ADD WATCH FACE, and select the watch face to activate it.
  • Text Hover
FREQUENTLY ASKED QUESTIONS

ERROR: Your device isn't compatible with this version.

  • Text Hover
›  In the Google Play Store, tap the small white triangle next to the green "INSTALL" or "BUY" button and uncheck "This device".
Only the checkmark next to your smartwatch should be enabled.

›  If no install button appears in the Play Store and you see a red error message saying "Your device is not compatible with this version":
If your smartwatch supports Wear OS (API Level 36+), try rotating your phone from portrait to landscape and back to portrait while in the Play Store. The error message should disappear.

›  Please understand that we have no control over how these processes work in the Google Play Store. We hope this will be improved soon to make downloading our watch faces easier.

Watch face is not installing.

›  Make sure you have properly connected your smartwatch to your mobile phone via Bluetooth.

›  When "Installing soon" appears in the Play Store, it may take a few minutes (2-5 minutes) for the watch face to install on the smartwatch.

›  If the watch face still does not install, restart the smartwatch, reconnect it to your mobile phone via Bluetooth, and wait again (2-5 minutes).

›  If you still can't download or install our watch faces from the Play Store, you can try doing it directly from the Play Store on your smartwatch (see the topic below: Download via smartwatch store).

Additional complications and widgets

Recommend using the following applications for widgets and complications.

Phone battery level:
Phone Battery Complication

More weather forecast options:
Simple Weather

Calories, distance, floors and more other complications:
Toolset Complications
Complication Box
Complications Suite

Compatible smartwatches.

Compatible with all Wear OS watches

SAMSUNG
Galaxy Watch Ultra 2
Galaxy Watch Ultra
Watch 9 - 8 - 7 - 6 - 5 - 4

GOOGLE Pixel Watch 5 - 4 - 3 - 2
ONEPLUS Watch 4 - 3
OPPO Watch X3 - X2 - X
XIAOMI Watch 5, FITBIT Ace LTE

*Some functions may not be available on some watches
Software requirements*

Our watch faces require at least Wear OS Api Level 36+ to be installed on your smartwatch and a compatible Android smartphone.

Privacy policy

Click here to review our privacy policy summary       https://www.iubenda.com/privacy-policy/43337107

How to redeem a gift?

›  Once you redeem the coupon code in the Google Play Store and try to install the watch face, you may get a red error message: "Your device is not compatible."

›  However, the coupon has still been successfully added to your Google account.

›  Now you need to go directly to the watch face page in the Google Play Store. You will be able to install the watch face for free, since the coupon code is already linked to your account.

›  To install it, simply go back to our app and tap directly on the gifted watch face to download it for free.

›  If you still get the "incompatibility" error message on the store page, please read the FAQ section: "ERROR: Your device is not compatible with this version".

›  Please understand that we have no control over how these processes work in the Google Play Store. We hope this will soon be improved to make redeeming coupon codes easier.

Phone battery is not showing

You need to install a companion app on both your phone and watch:
Phone Battery Complication
https://play.google.com/store/apps/details?id=com.weartools.phonebattcomp

❓ Troubleshooting weather information

If the weather isn’t showing, it’s usually a data sync issue.
›  Install Simple Weather on both your phone and watch:
https://play.google.com/store/apps/details?id=com.thewizrd.simpleweather
›  Set the update interval to 1 hour.
›  Wait a few minutes for the sync to complete 

Heart rate

Heart rate is measured automatically in continuous mode, once every 10 minutes, or manually. Go to Samsung Health settings to configure.

If the heart rate does not work or shows 0:
› Enable sensor permissions after installing the watch face.
› (If you didn’t do this initially, switch to a different watch face and then select it again to trigger the permission prompt.)

Distance Km / Mile

If you want to use kilometers in English, you need to select an English language variant from a country other than the USA or the UK, as these countries use miles. For example: English (Singapore).
To select a language, open your smartphone’s Settings > General > Language.

Notes:
›  Your watch must be connected to your phone via Bluetooth to synchronize settings.
›  It may take some time for the language to sync. Please change the watch face or reboot your watch to speed up the process.
›  Samsung Health settings do not affect the displayed distance information in any way.

Customization error

The Galaxy Wearable app may not set up watch faces correctly. This is a Samsung app, unrelated to watch faces, and I have no control over its functionality. It has long struggled with handling complex, highly customizable designs.
When customizing a watch face, the app may freeze or load very slowly, especially over Bluetooth, as it tries to load all graphical elements from the watch. This is a known issue—check the comments for confirmation.

Solution: Customize Directly on the Watch
›  Tap and hold the watch display.
›  Tap the settings icon.

Setting Up Complications:
›  Swipe right to "Complications".
›  Tap the highlighted area and select the desired complication.

Important: For app shortcuts, first select "Application Shortcut" from the general list. Otherwise, some icons may not appear correctly.
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LET'S TALK
Please feel free to leave feedback.​​ Your feedback is​​ highly appreciated and will help us ​​to improve
our passion and product quality to serve you and other users of watch faces.
support@persona-wf.com