ERROR: Your device isn't compatible with this version.
1. In the Google Play Store, press the small white triangle behind the green "INSTALL" or "BUY" button and uncheck "This Device".
Only the checkmarks behind your smartwatches should be enabled.
2. No install button appears in the Play store, only a red error message is writing "Your device is not compatible with this version."
If you only get a red incompatibility message but your smartwatch supports Wear OS Api Level 28+, please rotate the phone from portrait to landscape and back to portrait while in the Play store and the error message should disappear.
3. Please understand that we have no control over how these processes work in the Google Play Store. However, we are optimistic that this will soon be improved in the Google Play Store so that it will be easier to download our watch faces in the app store.
Watch face is not installing.
1. Make sure you have properly connected your smartwatch to your mobile phone via Bluetooth.
2. When "installing soon" appears in the Play store, it may take a few minutes (2-5 minutes) for the watch face to install on the smartwatch.
3. If the watch face still does not install, restart the smartwatch and reconnect it to your mobile phone via Bluetooth and wait again (2-5 minutes).
4. If you still can't download or install our watch faces over the Play store, then you can try it directly from the store on the smartwatch (see topic below: Download over smartwatch store).
How to redeem a gift?
To receive a gift, you will need to download and install our Android app, available in the Google Play Store. Download our app here:
1. Once you redeem the coupon code for your gift in the Google Play Store and try to install the watch face, you will get a red error message:
"Your device is not compatible."
2. However, the gift certificate has still been successfully added to your Google Account.
3. Now you need to go directly to the watch face page in Google Play Store, where you usually buy the watch face, then you will be able to install watch face for free, since the coupon code has been deposited with your Google account in the previous step.
4. To install your gift now, simply go back to our app and then tap directly on the watch face for which you received the gift to install it for free.
5. If you still get the "incompatibility" error message on the watch face page in the Store, please read the FAQ section "ERROR: Your device is not compatible with this version".
6. Please understand that we have no control over how these processes work in the Google Play Store. However, we are optimistic that this will soon be improved in the Google Play Store so that it will be easier to download and redeem watch face coupon codes in the app store.
Alternative download via the smartwatch store.
1. If you still can't download our watch face design via mobile phone or Google Play App, then you can download our watch faces directly from the store on the smartwatch.
2. To do this, tap on any watch face on your smartwatch for 3 seconds, scroll all the way to the right and select the store (last item with cart icon).
3. Search for "PER" in the store and hit "install" on the preferred watch face.
Our watch faces require at least Wear OS Api Level 28+ to be installed on your smartwatch and a compatible Android smartphone.
Wear OS Api Level 28+ smartwatch models*
Casio WSD-F21HR Medaka
Casio GSW-H1000 Tai
Fossil Sport Darter
Fossil Gen 5 LTE Gila
Fossil Gen 6 Hoki
Fossil Wear Ray
Fossil Gen 5e Sole
Fossil Wear OS by Google Smartwatch Triggerfish
Mobvoi TicWatch Pro 3 Cellular/LTE
Mobvoi TicWatch Pro 3 GPS
Mobvoi TicWatch C2
Mobvoi TicWatch E2/S2
Montblanc Summit 2+
Montblanc Summit Lite
Montblanc Summit Lionfish
Montblanc Summit Triton
Motorola Moto 360 Mola
Movado Connect 2.0 Tilefish
Samsung Galaxy Watch4 Freshbl
Samsung Galaxy Watch4 Freshbs
Samsung Galaxy Watch4 Freshul
Samsung Galaxy Watch4 Freshus
Samsung Galaxy Watch4 Classic Wisebl
Samsung Galaxy Watch4 Classic Wisebs
Samsung Galaxy Watch4 Classic Wiseul
Samsung Galaxy Watch4 Classic Wiseus
Suunto 7 Salmon
TAG Heuer 2020 Orbital
TAG Heuer Calibre E4 42mm Oxygen42
TAG Heuer Calibre E4 45mm Oxygen45
*Some functions may not be available on some watches